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Payment Policy

This Payment Policy explains the payment methods accepted on Nimelora, how payments are processed, and what to expect during checkout. By placing an order on our website, you agree to the terms outlined below.

Accepted Payment Methods
We offer secure and convenient payment methods. You can complete your purchase using any of the following methods:

  • Shop Pay
  • Google Pay
  • Apple Pay
  • Visa
  • Mastercard
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

Payment Security
All payments are processed through secure, encrypted payment gateways. Nimelora does not store or have access to your full credit or debit card details. Your payment information is handled directly by our authorized payment providers in accordance with industry security standards.

When You Are Charged
Your payment is authorized and charged at the time you place your order. Once payment is successfully completed, you will receive an order confirmation by email.

Pricing and Shipping

  • Product prices: All prices are displayed clearly on the product and checkout pages.
  • Shipping fees: We do not charge additional shipping fees.

The total amount you see at checkout is the final amount you pay.

Currency
All transactions are processed in the currency shown at checkout, Canadian Dollar (CAD $). If your bank or card provider applies currency conversion fees, those charges are determined by your provider and are outside of our control.

Payment Issues or Declined Transactions
If your payment is declined or does not go through:

  • Please double-check your billing details and try again.
  • Ensure your card or payment method supports online and international transactions.
  • Contact your bank or payment provider for more information.

If you continue to experience issues, our support team is happy to help.

Refunds
Approved refunds are issued to the original payment method used at checkout. Refunds are processed within 7 days after approval. Please note that your bank or card issuer may require additional time to post the refund to your account.

For full details, please review our Return and Refund Policy.

Transparency and Agreements
By completing a purchase on Nimelora, you confirm that you have read and agree to our Terms of Service. These terms outline our conditions for orders, payments, deliveries, and returns.

Privacy
We handle your personal information with care and in accordance with applicable data protection laws. Details about how we collect, use, and protect your data are explained in our Privacy Policy.

Fraud Prevention
To protect our customers, we reserve the right to review, hold, or cancel orders that appear to be fraudulent or unauthorized. In such cases, we may contact you for additional verification or issue a full refund if the order cannot be confirmed.

Contact
If you have questions about payments or need assistance at checkout, please contact us:

  • Email: support@nimelora.com
  • Phone: +31612226263
  • Contact Form: Submit a request using the form on the Help Center page.
  • Live Chat: Use the chat icon at the bottom right of the site.
  • Customer Support Hours: Monday to Friday, 08:00–16:00 EST