Privacy Policy

This Privacy Policy explains how Nimelora collects, uses, shares, and protects your personal information when you visit our website or make a purchase. We are committed to handling personal information responsibly and in compliance with applicable data protection and consumer privacy laws.

Who We Are

Store Name: Nimelora
Company Name: IKHGD B.V.
Registration Number: 99239566
Registered Address: Bremstraat 23a, 7161 CD Neede, Netherlands
Email: support@nimelora.com
Phone: +31612226263

Legal Bases for Processing Personal Information
We process personal information only when permitted by law. Depending on your location and interaction with our store, the legal bases include:

Your consent, such as when you subscribe to marketing communications
Performance of a contract, including processing and delivering your orders
Compliance with legal obligations, such as record-keeping and tax requirements
Legitimate business interests, including fraud prevention, site security, and service improvements

Personal Information We Collect
We may collect the following categories of personal information:

Contact details: Name, email address, phone number, billing address, and shipping address
Order information: Products purchased, order history, order number, and customer service communications
Payment information: Payment method type and transaction details (full card numbers are not stored by us)
Device and usage data: IP address, browser type, device information, pages viewed, and interactions with the website

Payment Information
Payments made on Nimelora are processed securely by third-party payment providers supported by Shopify. We do not store or process full credit or debit card numbers. Payment data is handled directly by the payment processor in accordance with their security and compliance standards.

How We Use Your Information

To process, confirm, and deliver orders
To communicate with you about purchases, returns, or inquiries
To provide customer support through email, contact forms, and live chat
To prevent fraud and maintain site security
To improve our website, products, and customer experience
To send marketing communications where permitted by law and with your consent

Shopify’s Role
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you. Shopify processes your personal information when you visit or make a purchase on our store.

For more information about how Shopify handles personal information, please review:

Cookies and Tracking Technologies
We and our service providers, including Shopify, use cookies and similar tracking technologies to operate our website, remember preferences, analyze traffic, and improve functionality.

You can learn more about how Shopify uses cookies by reviewing the Shopify Cookie Policy. You can manage cookie preferences through your browser settings.

Sharing Personal Information
We share personal information with trusted third parties only when necessary to operate our store, including:

Shopify and its affiliated service providers
Payment processors
Shipping and logistics partners
Customer support and communication tools
Analytics and performance providers

International Data Transfers
Because we use service providers located in different countries, your personal information may be transferred, stored, or processed outside your province or outside Canada. We take reasonable steps to ensure appropriate safeguards are in place to protect your information.

Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements.

Your Rights Under Applicable Laws
Depending on your location, including Canada, you have rights under applicable privacy and consumer protection laws, such as the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain processing activities
Request deletion of personal information, subject to legal obligations
Ask questions about our privacy practices

To exercise your rights, please contact us using the details below.

Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.

Transparency and Agreements
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described. Your use of the site is also subject to our Terms of Service.